Aquatic Centre Receptionist/Administrator

Aquatic Centre Receptionist/Administrator

Part-time, Term-time, Permanent

Work Schedule: Monday/Wednesday/Thursday/Saturday/Sunday (22 hours per week)

Epsom, Auckland

About Us: 

St Cuthbert's College is a leading independent Y0-13 day and boarding school for 1,600 girls, founded in the Presbyterian tradition. For over a century, we have been dedicated to educating and nurturing remarkable young women. Our heritage, values and academic achievements are well-known and respected.

Our Swim School plays an important role in fostering lifelong swimming skills in our students and the wider community. We offer high-quality instruction in a supportive and professional environment.

About the Role:

We are seeking a friendly, capable and proactive Receptionist/Administrator to join our Aquatic Centre team. This key front-facing position is responsible for managing the day-to-day operations of the CCW (College Community Water) Office and merchandise sales while supporting the coordination of our busy swim school programme.

You will deliver outstanding customer service with a warm, welcoming and professional approach, in line with our College motto "By Love Serve".

Key Responsibilities:

• Maintain a professional and pleasant reception area, acting as a first point of contact for all Aquatic Centre visitors and callers.
• Provide efficient, "can-do" customer service and foster a friendly, inclusive atmosphere.
• Manage swim school bookings, including enrolments, re-bookings, casual sessions, make-up lessons, suspensions and cancellations.
• Ensure accurate and timely customer records and payment data entry prior to monthly direct debit processing.
• Assist with swim instruction on occasion as required.
• Monitor and manage merchandise stock levels and place orders when necessary.
• Perform general administrative tasks to support smooth day-to-day operations.

About You:

• Warm and approachable customer service skills
• Excellent interpersonal and communication skills, with a friendly and helpful manner
• Strong administrative and organisational abilities
• Ability to multitask and remain calm under pressure
• A collaborative team player who is flexible and proactive
• Committed to providing high-quality support to families and students

Key Attributes:

• Previous experience in a swim school or aquatic centre environment is highly advantageous
• Swim instructing and/or lifeguard qualifications are preferred
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); experience with customer database systems is desirable

   

How to Apply:

Please submit your CV and a brief cover letter outlining your experience and interest in this role.

Closing Date: Friday 18th July 2025 at 3pm